mHealth Intelligence: Direct-to-Consumer Telehealth: One Hospital’s Virtual Care Plan
A small southern Maine hospital is using direct-to-consumer telehealth to put the community back into its community health mission. York Hospital’s new Virtual Care service aims to give local residents a more convenient connection to the doctors they’ve known for so long. Tucked into Exam Room 7 at the hospital’s walk-in clinic on Route 1 – a newly opened facility carved out of a former auto dealership – the platform offers a pre-scheduled virtual visit with a York Hospital doctor during weekday hours for a variety of minor ailments.
Once they settled on SnapMD, they configured a virtual visit platform that allows consumers to check in, register and schedule a same-day visit for a cash-only charge of $49 (a fee not charged if the patient ends up needing in-person care). The idea was to create a platform that both patient and doctor could log onto at the most convenient moment.