Privacy

PRIVACY POLICY

SnapMD is committed to safeguarding your privacy online. Please read the following Privacy Policy to understand how your personal information will be treated as you make full use of the SnapMD Website. The SnapMD Website is owned and operated by SnapMD, Inc.

  1. CONSENT. By using this Website, you consent to the collection and use of the information as described here. If we decide to make changes to this Privacy Policy, we will post the changes on this page so that you will always know what information we collect, and how we use it. By using the Website subsequent to such changes, you consent to them. The last date the Privacy Policy was revised is set forth above.
  2. GATHERING AND USE OF PERSONAL INFORMATION. SnapMD does not collect personally identifying information about any individual except when knowingly provided. If you do not want us to collect any personal information, do not submit it to us. If you choose not to provide the information we request, you can still visit most of the SnapMD Website, but you may be unable to access certain options and services. Your personal information may be stored and used by SnapMD to provide services to you and to contact you with respect to transactions conducted through the Website. We will not sell, rent or disclose your personal information to our business partners, suppliers, vendors or other third parties without notifying you of our intent to share the information and giving you an opportunity to prevent your information from being shared. We may, however, disclose information about our users when we believe, in good faith, that the disclosure is required by law.
  3. GATHERING BROWSER LEVEL INFORMATION. Our Web server automatically collects information about a site user’s IP address, browser type and referrer (collectively, “Browser Level Information”) by reading this information from the user’s browser (information provided by every user’s browser). We store and use Browser Level Information, in the aggregate only, to diagnose problems with our Web server, to improve and track the success of the Website and to provide content of interest to you. Browser Level Information is automatically logged by most Websites. We may share Browser Level Information with advertisers or other third parties, including our business partners, suppliers, and vendors, on an aggregated basis without revealing any personally identifiable information and without the consent of any user.
  4. USE OF COOKIES. SnapMD may use cookies solely to track user traffic patterns throughout SnapMD’s Website. Cookies are small electronic files that a website may transfer to the user’s computer, and are used for record-keeping purposes. A cookie file can contain information, such as a user identification code, that the site uses to track the pages you have visited. Most Web site browsers automatically accept cookies; however, if you would prefer not to receive cookies, your browser can be set to warn you before accepting cookies and refuse the cookie when your browser alerts you to its presence. You can also refuse all cookies by turning them off in your browser. If you choose to have your browser refuse cookies, it is possible that some areas of our Website will not function properly when you view them.
  5. THIRD PARTY SITES. The SnapMD Website may contain links to other sites. SnapMD does not share your personal information with those Websites and is not responsible for their privacy practices. To the extent hyperlinks are utilized to access external or third party Websites, you should be aware that these external or third party Websites are not controlled by SnapMD and, therefore, are not subject to this Privacy Policy. We encourage you to learn about the privacy policies of those companies. We do not necessarily endorse, and are not responsible for, any third party contact that may be accessed through the SnapMD Website.
  6. INFORMATION SECURITY. SnapMD is concerned with the security of the personally identifiable information we have collected and has in place reasonable measures to prevent unauthorized access to that information. These measures include policies, procedures, and technical elements relating to data access controls. In addition, SnapMD uses standard security protocols and mechanisms to exchange the transmission of sensitive personal information. Although SnapMD has endeavored to create a secure and reliable Website, the confidentiality of any communication or material transmitted via the Internet cannot be guaranteed. Accordingly, you should consider carefully if you want to submit sensitive information via the Internet.
  7. HOW TO CONTACT US. If you have any questions about our Legal or Privacy Policy, please contact us.
  8. CHANGES. This Privacy Policy may change from time to time, so please check back periodically.

CHILDREN’S ONLINE PRIVACY POLICY

SnapMD is committed to protecting the privacy of children related to the use of our sites and applications. This Children’s Online Privacy Policy explains our information collection, disclosure, and parental consent practices with respect to information provided by or about children under the age of 13 (“child” or “children”), and uses terms that are defined in our general Privacy Policy. At no time does SnapMD allow users under the age of 13 to register as users, or directly provide personal or health information.

This policy is in accordance with the U.S. Children’s Online Privacy Protection Act (“COPPA”), and outlines our practices in the United States and any other territories in which we operate regarding children’s personal information. For more information about COPPA and general tips about protecting children’s online privacy, please visit: https://www.ftc.gov/enforcement/rules/rulemaking-regulatory-reform-proceedings/childrens-online-privacy-protection-rule.

(1) THE INFORMATION WE COLLECT ABOUT CHILDREN, HOW WE USE IT, AND HOW AND WHEN WE COMMUNICATE WITH PARENTS

SnapMD offers to its users sites and applications, some of which can be used in the management of healthcare for children. Specifically, SnapMD’s Virtual Care Management (VCM) application allows for the entry of information about children by a parent or guardian as well as healthcare providers. However, children under the age of 13 are not eligible to register directly for a user account. A parent or guardian (healthcare proxy) can create a user profile on behalf of a dependent child and attest that they have legal authority to do so, but the user profile of the child is not directly accessible by the child. Below we summarize potential instances of collection. Any data entered into the VCM application about a minor child is retained in compliance with applicable law. In the event we discover we have collected information about a child in a manner inconsistent with COPPA’s requirements, we will either deactivate the user account or immediately seek the parent’s consent for that collection.

Registration
Children cannot directly register with our sites and applications. During the user registration process, we may ask the parent or guardian of a child to provide certain information for notification and security purposes, including a parent or guardian’s email address, the child’s first name and gender, the parent’s member or account username, and password. We also may ask for birth dates of children a parent or guardian have added to the application to validate their ages. Parents and guardians can choose whether to share information about their children with us, but certain actions cannot function without it. We will not require a parent or guardian to provide more information about a child than is reasonably necessary in order to participate in the function of the VCM application.

About the Collection of Parent or Guardian Email Address
Consistent with the requirements of COPPA, SnapMD’s VCM application, or in any instance where we ask for age and determine the account is for a user age 13 or under, we will ask for a parent or guardian’s email address before we collect any personal information about the child. We will not use a parent or guardian’s email address provided for parental consent purposes to market to the parent, unless the parent has expressly opted into email marketing or has separately participated in an activity that allows for such email contact.

Content Generated by a Child
Certain activities on VCM application allows parents and guardians to create or manipulate content and save it about a minor child. Because children cannot create a registered user account with SnapMD, they cannot create content or submit information directly. If we suspect a child has attempted to create an account and submit information we will seek verifiable parental consent by email for the collection.

About Verifiable Parental Consent:

Email Consent
In the event SnapMD wishes to collect personal information about a child, we require that parent to attest to their legal authority to do so, and we will require dual authentication of the account owners email address, parents and guardians do have the right to revoke consent.

Teacher Consent in Lieu of a Parent
With regard to school-based activities, COPPA allows teachers and school administrators to act in the stead of parents to provide consent for the collection of personal information from children. Schools should always notify parents about these activities.

Instant Message Chat
SnapMD will have no direct contact with a minor child via instant message chat. All communications about a child will be conducted between the authorized parent or guardian and their healthcare provider that is delivering healthcare services via our VCM application.

Email Contact with a Child
SnapMD will have no direct contact with a minor child via email. All communications about a child will be conducted between the authorized parent or guardian and their healthcare provider that is delivering healthcare services via our VCM application.

Push Notifications
Push notifications are notifications on a mobile and other devices that are typically associated with downloaded applications, and which can communicate to the device holder even when the application is not in use. SnapMD will have no direct contact with a minor child via push notifications. All communications about a child will be conducted between the authorized parent or guardian and their healthcare provider that is delivering healthcare services via our VCM application.

Geolocation Data
If SnapMD’s VCM application collects geolocation information that is specific enough to equate to the collection of a street address, it will be related to the parent or guardian, and not directly with child.

Persistent Identifiers
When adult users interact with us, certain information may automatically be collected, to make our VCM application more useful for various purposes related to our business. Examples include the type of computer operating system, the user’s IP address or mobile device identifier, the web browser, the frequency with which a user visits various parts of our sites or applications, and information regarding the online or mobile service provider. This information is collected using technologies such as cookies and other unique identifiers. This data is principally used for internal purposes only, in order to:

  • provide access to features and activities on our VCM application
  • customize content and improve our VCM application
  • conduct research and analysis to address the performance of our VCM application
  • generate anonymous reporting for use by SnapMD

Please contact us with questions about our privacy policies and collection and use practices.

(2) WHEN INFORMATION COLLECTED ABOUT CHILDREN IS AVAILABLE TO OTHERS

No personal information about a child will be made available to the public.

We may share information with our service providers if necessary for them to perform a business, professional, or technology support function for us; always in accordance with HIPPA and any other applicable law.

We may disclose personal information if permitted or required by law, for example, in response to a court order or a subpoena. To the extent permitted by applicable law, we also may disclose personal information collected about children (i) in response to a law enforcement or public agency’s (including schools or children services) request; (ii) if we believe disclosure may prevent the instigation of a crime, facilitate an investigation related to public safety or to protect the safety of a child; (iii) to protect the security or integrity of our sites, applications, and other technology, as well as the technology of our service providers; or (iv) enable us to take precautions against liability.

(3) PARENTAL CHOICES AND CONTROLS

At any time, parents can refuse to permit us to collect further personal information about their children in association with a particular user account. At any time a parent or guardian can elect to deactivate their user account or that of their minor child, in accordance with law.

HOW TO CONTACT US. If you have any questions about our CHILDREN’S ONLINE PRIVACY POLICY, please contact us.
CHANGES. This CHILDREN’S ONLINE PRIVACY POLICY may change from time to time, so please check back periodically.