SnapMD: 1.11 Release Notes

SnapMD: 1.11 Release Notes

Important User Note

Browser Hard Refresh and Clear Cache Needed
In order to ensure the best performance, we recommend doing a ‘hard refresh’ to make sure that your browser is accessing the newest version of your Virtual Care Management platform web pages and not old information stored from a previous visit.

The method for doing a hard refresh can vary between operating systems and browsers, so we have included instructions below for some of the most common scenarios.

Link to Wiki providing common hard refresh procedures:

Link to common procedures to clear your browser cache:

Consultation Page

Interface Improvements

  • Participants panel now offers provider details during a consult.
  • Clicking on the image thumbnail makes it the primary display.
  • Added the ability to add ICD-9 codes in addition to CPT codes (Later ICD-10) as part of your soap note documentation. SNOMED codes are also available. Please contact your SnapMD representative to have this option turned on.
  • Improved mobile experience.


Full user interface view



Full video presentation view


File Sharing

Upgrades and Performance Improvements

  • Both sides are now notified when a file is added to a patient directory during a consultation.
  • You can add tags to files in the Clinician interface.
  • Push files out to users from the Admin interface.


Define Organization and Location

Fields have been added to patient/user profiles that will allow a user to choose an organization they are a part of and the location. This feature can be used for example in occupational health. To enable this feature please contact your SnapMD representative.


  • Organization and Location are now available in the reporting engine
  • Improved Login, Registration, and Forgot Password pages



Video Requirements

The Virtual Care Management Telemedicine platform is currently supported in:

  • Google Chrome (latest release version)
  • Google Chrome for Android (latest release version)
  • Firefox (latest release version)
  • Firefox for Android (latest release version)
  • Internet Explorer 8 – 11 with the Plugin for Internet Explorer (not supported in 64-bit mode)
  • Opera (latest release version)
  • NOT Currently supported by Safari
  • Video data uses port 443. Port 443 must be open on local network.


Known Issues

Admin Interface:

  • Schedule an Appointment Pop-Up Box
    • Appointment Details: Date/Time fields don’t display default values
    • De-activated clinicians show in the doctor selection dropdown listing
    • Clinician selection menu may display incorrectly

Customer Interface:

  • Header bar in-consultation is not branded. Will be fixed for next release on (07/23/2015).

Clinician Interface:

  • In consultation the “End Session” has been removed.  Simply click on the red circle to end the consult for now and we will have it back for you on Thursday’s (07/23/2015) release!


  • Post Consultation Report: PDF Display/Data Issues
    • Downloaded PDF: Encounter Date, Clinician Name, Duration values show to the left of their labels.
    • Birth Info category shown with default value of “None” or “Child vaccinations up-to-date : No” (depending on which view you are looking at: Preview, Print, Download); even though they are not applicable due to the patient’s age i.e. if the question isn’t asked during the intake, the field shouldn’t show on the PDF — if it does, it should show as N/A vs. “No”.


The following are known issues for this version of the Virtual Care Management on WebRTC JavaScript library.


  • NOT Currently supported by Safari.
  • Cannot hide a Provider or Patient in Internet Explorer. Attempting to hide the a Provider or Patient causes Internet Explorer to crash.
  • The plugin does not support 64-bit mode in Internet Explorer. The plugin works in the 32-bit mode only.
  • Sessions disconnect unexpectedly in Internet Explorer 8 and 9.
  • WebRTC is primarily a peer-to-peer protocol, and it is possible that connections will fail to connect. The most common cause for failure is a firewall that the protocol cannot traverse.


  • This version of the SDK does not support displaying videos using Apple AirPlay.


  • In a session with the media mode set to relayed, only one client can subscribe to a stream published by an Android device.