Case Study: Tackling Emergency Department Overcrowding and High-Priced Treatment with Virtual Urgent Care
The vast number of Americans seeking immediate access to care has fueled emergency department (ED) spending, a rise in expensive insurance claims and, in return, substantially increased costs for patients. With the inevitable fees, why are patients making the ED their first stop for care? For patients all over the country, the expanding healthcare provider shortage continues to limit care options.
Dr. Paul Flatley, a board certified Emergency Medicine Physician with over 20 years of experience, saw first-hand how overcrowded EDs were, how care teams were stretched thin for resources, and most importantly, how many families were given little option for treatment in their community and were ultimately forced to seek costly emergency care. Therefore, he established Direct2MD with the mission of providing “Total Medicine” through the power of telemedicine with 24/7 access to care.
When looking for the best-fit telemedicine solution, Dr. Flatley knew he needed to find a solution that could ensure reliable connectivity and help Direct2MD continue to service patients and their families in rural or urban locations. As a result, the company selected SnapMD’s Virtual Care Management telemedicine platform. The next-gen platform delivers on the promise of virtual care through its full-stack framework and a 360° suite of services, enabling urgent care providers to extend care directly to the consumer, and providing new ways to leverage existing staff to offer ways to better manage patient traffic and workflow among facilities. It also equipped Direct2MD with the ability to offer more convenient, timely access to care for its patients with low-acuity conditions, and extend services to include follow-up visits and more.