Health Data Management: Urgent Care Providers Widen Services to Include Telehealth
Urgent care providers are slowly adding telemedicine services to their clinical portfolios, seeing them as an opportunity to expand their client base while meeting consumers’ need for access to care when and how they want it.
Two urgent care centers in Georgia—Gwinnett Urgent Care in Suwanee and Lanier Urgent Care in Gainesville— accommodate both virtual and in-clinic visits using the same providers, who alternate between the types of visits, says William Henson, chief operating officer of TRP Management in Gainesville, which provides management services to the two urgent care centers and owns the real estate. They launched the service a year ago in Gwinnett, where providers treat about 100 patients per day, including five to 10 virtual patients. The Lanier location has been offering telemedicine services since it opened in February, and sees one or two virtual patients per day.
The Gwinnett facility has nine exam rooms, including three that are outfitted with telemedicine technology. Lanier has six exam rooms, a dedicated IV room and a dedicated telemedicine room. Both urgent care centers use telemedicine technology from SnapMD in Glendale, Calif.