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SnapMD: 1.14 Release Notes

SnapMD: 1.14 Release Notes

Virtual Care Mobile Apps!

The Virtual Care Mobile App is Now Available at the Apple and Google Play Stores

Your patients can now download the Virtual Care mobile app on their Android and iOS mobile devices, allowing them to use that device to connect to their established account and participate in live, virtual telehealth consultations with their associated service provider.

Virtual Care

Get the native app for iOS and Android

Get it on Google Play


In addition to bug fixes and overall performance enhancements, this release includes:

  • New Screen Designs for Customer & Physician Consultation History View
  • Improved APIs for Third Party Vendors and Clients
  • File Sharing Upgrades
  • Reporting Fields Added

Important User Note

Browser Hard Refresh and Clear Cache Needed

In order to ensure the best performance, we recommend doing a ‘hard refresh’ to make sure that your browser is accessing the newest version of your Virtual Care Management platform web pages and not old information stored from a previous visit.

The method for doing a hard refresh can vary between operating systems and browsers, so we have included instructions below for some of the most common scenarios.

Link to Wiki providing common hard refresh procedures:

Link to common procedures to clear your browser cache:


Video Requirements

The Virtual Care Management telemedicine platform is currently supported in:

  • Google Chrome (latest release version)
  • Google Chrome for Android (latest release version)
  • Firefox (latest release version)
  • Firefox for Android (latest release version)
  • Opera (latest release version)
  • NOT Currently supported by Safari

Video data uses port 443. Port 443 must be open on local network.


Known Issues

  • Mobile app redirection error
  • Users occasionally auto-logged out without notification
  • Some attached files not immediately visible on Post Consultation Report
  • RxNT credentials not saved in Admin interface
  • Chat entries mislabeled
  • Dependents display as caregivers

The following are known issues for this version of the Virtual Care Management platform on WebRTC JavaScript library.

  • Issues setting video source for a Publisher in Firefox:  In a page loaded via HTTPS, if the user clicks “Always Share” when granting access to the camera, you can only use that camera. You cannot set the video source to another camera.
  • WebRTC is a peer-to-peer protocol, and it is possible that connections will fail to connect; the most common cause for failure is a firewall that the protocol cannot traverse.