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Chronic Care

Virtual Care Management Use Case
1 in 4
U.S. adults have two or more chronic health conditions


Chronic Care: Using Telemedicine to Enhance
Access to Care, Improve Outcomes, and Lower Costs

As healthcare providers transition from fee-for-service to value-based care, the delivery of services must shift to a holistic view to enhance quality and reduce costs with the goal of achieving better outcomes. Not surprisingly, a significant focus is placed on the management of the chronically ill, especially those who are fragile. According to the CDC, one in four U.S. adults have two or more chronic health conditions, accounting for 86% of the nation’s healthcare expenditures in excess of $750 billion annually. These patients with multiple conditions are best served with integrated and collaborative care models, often provided via a team approach. Because these patients see multiple providers in various locations, they are challenged to receive access to timely care and to be adherent to prescribed treatment strategies.

By using telemedicine to deliver care remotely to chronically ill patients through virtual visits, healthcare systems can provide better access to high-quality and timely care to improve outcomes and reduce the total cost of care. The recent passing of the CHRONIC Care Act, which expands Medicare coverage for telemedicine, means that providers can offer virtual visits to their patients with chronic conditions and be appropriately reimbursed for doing so. Paired with the previously authorized Chronic Care program within Medicare and the recent authorization by Congress for CMS to provide reimbursement for remote patient monitoring, a more complete and reimbursable value-based solution is available for the management of chronically ill patients.